{"id":36137,"date":"2025-02-20T14:17:09","date_gmt":"2025-02-20T13:17:09","guid":{"rendered":"https:\/\/rosagres.com\/canal-ethique\/"},"modified":"2025-02-20T14:26:56","modified_gmt":"2025-02-20T13:26:56","slug":"canal-ethique","status":"publish","type":"page","link":"https:\/\/rosagres.com\/fr\/canal-ethique\/","title":{"rendered":"Canal \u00c9thique"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row][vc_column]<style>.thegem-te-post-breadcrumbs.thegem-custom-69e09228a9e9f3035 .post-breadcrumbs {justify-content: left; text-align: left;}.thegem-te-post-breadcrumbs.thegem-custom-69e09228a9e9f3035 .post-breadcrumbs ul {justify-content: left; text-align: left;}<\/style><div class=\"thegem-te-post-breadcrumbs thegem-custom-69e09228a9e9f3035\"> <div class=\"post-breadcrumbs\"><ul><li><a href=\"https:\/\/rosagres.com\/fr\/\">Accueil<\/a><\/li><\/ul><!-- .breadcrumbs --><\/div> <\/div>[\/vc_column][\/vc_row][vc_row css=\u00a0\u00bb.vc_custom_1740056446301{padding-top: 30px !important;padding-bottom: 30px !important;}\u00a0\u00bb][vc_column][vc_column_text css=\u00a0\u00bb\u00a0\u00bb]<\/p>\n<p class=\"p1\">Le\u00a0<b>Canal \u00e9thique\u00a0<\/b>de\u00a0<b>Rosa Gres<\/b>\u00a0est ouvert \u00e0 toutes les personnes souhaitant communiquer avec notre entreprise pour signaler toute action contraire \u00e0 la loi ou aux principes et valeurs \u00e9nonc\u00e9s dans notre\u00a0<span class=\"s1\"><a href=\"https:\/\/rosagres.com\/upload\/canal\/code-ethique-rosa-gres.pdf\" target=\"_blank\" rel=\"noopener\"><b>Code d\u2019\u00e9thique<\/b><\/a>.\u00a0<\/span>Votre communication sera trait\u00e9e de fa\u00e7on confidentielle et anonyme si vous en faites la demande expresse.<\/p>\n<p class=\"p1\">Le r\u00f4le du\u00a0<b>Canal \u00e9thique<\/b>\u00a0est de faciliter la transmission de messages concernant toute conduite susceptible de constituer une infraction \u00e0 la l\u00e9gislation en vigueur, \u00e0 notre Code d\u2019\u00e9thique et au reste du r\u00e8glement int\u00e9rieur de l\u2019entreprise.<\/p>\n<p class=\"p4\">Les communications pr\u00e9sent\u00e9es via le\u00a0<strong>Canal interne<\/strong>\u00a0doivent d\u00e9signer des actions ou des omissions impliquant une violation de la l\u00e9gislation en vigueur ou de la r\u00e9glementation interne, ou toute autre infraction pouvant \u00eatre consid\u00e9r\u00e9e comme une infraction administrative ou un d\u00e9lit, et qui sont d\u00e9tect\u00e9es dans le contexte de l\u2019activit\u00e9 de l\u2019Entreprise.<\/p>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row full_width=\u00a0\u00bbstretch_row\u00a0\u00bb css=\u00a0\u00bb.vc_custom_1740056420652{padding-top: 30px !important;padding-bottom: 30px !important;background-color: #F8F8F8 !important;}\u00a0\u00bb][vc_column][vc_column_text css=\u00a0\u00bb\u00a0\u00bb]<\/p>\n<h2><span style=\"color: #00c4b3;\">SUJETS NE POUVANT PAS \u00eatre signal\u00e9s par ce biais de ce canal :<\/span><\/h2>\n<ul>\n<li class=\"li1\"><span class=\"s2\">R\u00e9clamations relatives \u00e0 des questions d\u2019ordre professionnel (par exemple, paie, \u00e9valuation des performances, horaires, etc.).<\/span><\/li>\n<li class=\"li2\"><span class=\"s2\">Conflits interpersonnels impliquant uniquement le plaignant et la personne incrimin\u00e9e (par exemple suite \u00e0 un conflit de personnalit\u00e9), sauf si ces probl\u00e8mes sont li\u00e9s \u00e0 certains des aspects r\u00e9gis par ce canal.<\/span><\/li>\n<li class=\"li2\"><span class=\"s2\">R\u00e9clamations de la part de clients relatives aux produits ou aux services. Ces r\u00e9clamations doivent \u00eatre transmises via le Service d\u2019assistance \u00e0 la client\u00e8le.<\/span><\/li>\n<li class=\"li2\"><span class=\"s2\">Incidents de paiement.<\/span><\/li>\n<li class=\"li2\"><span class=\"s2\">Rumeurs ou plaintes manifestement infond\u00e9es (ne reposant sur aucune base ou faits \u00e0 l\u2019appui).<\/span><\/li>\n<li class=\"li2\"><span class=\"s2\">Situations d\u2019urgence n\u00e9cessitant une intervention imm\u00e9diate, telles qu\u2019une menace vitale ou une menace pour la propri\u00e9t\u00e9. Dans ce cas, contactez les services d\u2019urgence.\u00a0<\/span><\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row css=\u00a0\u00bb.vc_custom_1740056446301{padding-top: 30px !important;padding-bottom: 30px !important;}\u00a0\u00bb][vc_column][vc_column_text css=\u00a0\u00bb\u00a0\u00bb]<\/p>\n<section class=\"row \">\n<div class=\"spb_content_element col-sm-12 justify spb_text_column\">\n<div class=\"spb-asset-content\">\n<p class=\"p1\">Le\u00a0<b>Canal \u00e9thique<\/b>\u00a0de\u00a0<b>Rosa Gres<\/b>\u00a0est g\u00e9r\u00e9 par une entit\u00e9 externe qui prot\u00e8ge l\u2019identit\u00e9 des utilisateurs du Canal et qui garantit la confidentialit\u00e9 et la neutralit\u00e9 de la totalit\u00e9 de la proc\u00e9dure de gestion et de communication en lien avec votre r\u00e9clamation.<\/p>\n<\/div>\n<\/div>\n<\/section>\n<section class=\"row \"><\/section>\n<p>[\/vc_column_text][vc_empty_space][vc_row_inner el_disable_mobile=\u00a0\u00bb1&Prime;][vc_column_inner][vc_btn title=\u00a0\u00bbAcc\u00e8s au Canal \u00e9thique\u00a0\u00bb style=\u00a0\u00bbflat\u00a0\u00bb color=\u00a0\u00bbturquoise\u00a0\u00bb align=\u00a0\u00bbcenter\u00a0\u00bb css=\u00a0\u00bb\u00a0\u00bb link=\u00a0\u00bburl:https%3A%2F%2Frosagres.whistlelink.com%2F|target:_blank|\u00a0\u00bb el_class=\u00a0\u00bbboton-negro\u00a0\u00bb][\/vc_column_inner][\/vc_row_inner][vc_row_inner el_disable_desktop=\u00a0\u00bb1&Prime; el_disable_tablet=\u00a0\u00bb1&Prime; css=\u00a0\u00bb.vc_custom_1740057392544{padding-right: 30px !important;padding-left: 30px !important;}\u00a0\u00bb][vc_column_inner][vc_btn title=\u00a0\u00bbAcc\u00e8s au Canal \u00e9thique\u00a0\u00bb style=\u00a0\u00bbflat\u00a0\u00bb color=\u00a0\u00bbturquoise\u00a0\u00bb align=\u00a0\u00bbcenter\u00a0\u00bb css=\u00a0\u00bb\u00a0\u00bb button_block=\u00a0\u00bbtrue\u00a0\u00bb link=\u00a0\u00bburl:https%3A%2F%2Frosagres.whistlelink.com%2F|target:_blank|\u00a0\u00bb el_class=\u00a0\u00bbboton-negro\u00a0\u00bb][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row full_width=\u00a0\u00bbstretch_row\u00a0\u00bb css=\u00a0\u00bb.vc_custom_1740057143767{margin-bottom: 0px !important;padding-top: 50px !important;padding-bottom: 60px !important;background-image: url(https:\/\/rosagres.com\/wp-content\/uploads\/2025\/02\/rosa-gres-canal-etico.webp?id=36114) !important;}\u00a0\u00bb el_class=\u00a0\u00bbfoto-fixed\u00a0\u00bb][vc_column][vc_column_text css=\u00a0\u00bb\u00a0\u00bb]<\/p>\n<h3 class=\"p1\" style=\"text-align: center;\">Les valeurs qui nous animent<\/h3>\n<p class=\"p1\" style=\"text-align: center;\"><b>Le Canal \u00e9thique de Rosa Gres est align\u00e9 \u00e0 1OO\u00a0% sur les valeurs et les<br class=\"no-mobile\" \/>principes qui guident notre entreprise et ses collaborateurs.<\/b><\/p>\n<p>[\/vc_column_text][vc_empty_space][vc_row_inner equal_height=\u00a0\u00bbyes\u00a0\u00bb content_placement=\u00a0\u00bbmiddle\u00a0\u00bb gap=\u00a0\u00bb20&Prime; css=\u00a0\u00bb.vc_custom_1740057273117{margin-bottom: 0px !important;padding-right: 30px !important;padding-left: 30px !important;}\u00a0\u00bb][vc_column_inner width=\u00a0\u00bb1\/3&Prime; css=\u00a0\u00bb.vc_custom_1740057354960{padding-top: 30px !important;padding-right: 30px !important;padding-bottom: 30px !important;padding-left: 30px !important;background-color: #FFFFFF !important;}\u00a0\u00bb][vc_column_text css=\u00a0\u00bb\u00a0\u00bb]<\/p>\n<p style=\"text-align: center;\"><strong> ENGAGEMENT ENVERS LA SOCI\u00c9T\u00c9<\/strong><\/p>\n<p>[\/vc_column_text][\/vc_column_inner][vc_column_inner width=\u00a0\u00bb1\/3&Prime; css=\u00a0\u00bb.vc_custom_1740057374776{padding-top: 15px !important;padding-right: 30px !important;padding-bottom: 15px !important;padding-left: 30px !important;background-color: #FFFFFF !important;}\u00a0\u00bb][vc_column_text css=\u00a0\u00bb\u00a0\u00bb]<\/p>\n<p style=\"text-align: center;\"><strong>ENGAGEMENT EN FAVEUR<br \/>\nDE L\u2019ENVIRONNEMENT<\/strong><\/p>\n<p>[\/vc_column_text][\/vc_column_inner][vc_column_inner width=\u00a0\u00bb1\/3&Prime; css=\u00a0\u00bb.vc_custom_1740056797995{padding: 30px !important;background-color: #FFFFFF !important;}\u00a0\u00bb][vc_column_text css=\u00a0\u00bb\u00a0\u00bb]<\/p>\n<p style=\"text-align: center;\"><strong> RESPECT DES PERSONNES <\/strong><\/p>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner content_placement=\u00a0\u00bbmiddle\u00a0\u00bb gap=\u00a0\u00bb20&Prime; css=\u00a0\u00bb.vc_custom_1740057287517{margin-bottom: 0px !important;padding-right: 30px !important;padding-left: 30px !important;}\u00a0\u00bb][vc_column_inner width=\u00a0\u00bb1\/3&Prime; css=\u00a0\u00bb.vc_custom_1740056724796{padding: 30px !important;background-color: #FFFFFF !important;}\u00a0\u00bb][vc_column_text css=\u00a0\u00bb\u00a0\u00bb]<\/p>\n<p style=\"text-align: center;\"><strong> INT\u00c9GRIT\u00c9 <\/strong><\/p>\n<p>[\/vc_column_text][\/vc_column_inner][vc_column_inner width=\u00a0\u00bb1\/3&Prime; css=\u00a0\u00bb.vc_custom_1740056787347{padding: 30px !important;background-color: #FFFFFF !important;}\u00a0\u00bb][vc_column_text css=\u00a0\u00bb\u00a0\u00bb]<\/p>\n<p style=\"text-align: center;\"><strong> TRANSPARENCE <\/strong><\/p>\n<p>[\/vc_column_text][\/vc_column_inner][vc_column_inner width=\u00a0\u00bb1\/3&Prime; css=\u00a0\u00bb.vc_custom_1740056797995{padding: 30px !important;background-color: #FFFFFF !important;}\u00a0\u00bb][vc_column_text css=\u00a0\u00bb\u00a0\u00bb]<\/p>\n<p style=\"text-align: center;\"><strong>D\u00c9VOUEMENT ET PERS\u00c9V\u00c9RANCE<\/strong><\/p>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner content_placement=\u00a0\u00bbmiddle\u00a0\u00bb gap=\u00a0\u00bb20&Prime; css=\u00a0\u00bb.vc_custom_1740057292879{margin-bottom: 0px !important;padding-right: 30px !important;padding-left: 30px !important;}\u00a0\u00bb][vc_column_inner width=\u00a0\u00bb1\/3&Prime; css=\u00a0\u00bb.vc_custom_1740056724796{padding: 30px !important;background-color: #FFFFFF !important;}\u00a0\u00bb][vc_column_text css=\u00a0\u00bb\u00a0\u00bb]<\/p>\n<p style=\"text-align: center;\"><strong> G\u00c9N\u00c9ROSIT\u00c9 ET CONFIANCE <\/strong><\/p>\n<p>[\/vc_column_text][\/vc_column_inner][vc_column_inner width=\u00a0\u00bb1\/3&Prime; css=\u00a0\u00bb.vc_custom_1740056787347{padding: 30px !important;background-color: #FFFFFF !important;}\u00a0\u00bb][vc_column_text css=\u00a0\u00bb\u00a0\u00bb]<\/p>\n<p style=\"text-align: center;\"><strong> D\u00c9VELOPPEMENT PERSONNEL <\/strong><\/p>\n<p>[\/vc_column_text][\/vc_column_inner][vc_column_inner width=\u00a0\u00bb1\/3&Prime; css=\u00a0\u00bb.vc_custom_1740056797995{padding: 30px !important;background-color: #FFFFFF !important;}\u00a0\u00bb][vc_column_text css=\u00a0\u00bb\u00a0\u00bb]<\/p>\n<p style=\"text-align: center;\"><strong>UNIT\u00c9 ET CONSENSUS FAMILIAUX.<\/strong><\/p>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row][vc_column][\/vc_column][\/vc_row][vc_row css=\u00a0\u00bb.vc_custom_1740056446301{padding-top: 30px !important;padding-bottom: 30px !important;}\u00a0\u00bb][vc_column][vc_column_text css=\u00a0\u00bb\u00a0\u00bb] Le\u00a0Canal \u00e9thique\u00a0de\u00a0Rosa Gres\u00a0est ouvert \u00e0 toutes les personnes souhaitant communiquer avec notre entreprise&#8230;<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-36137","page","type-page","status-publish"],"_links":{"self":[{"href":"https:\/\/rosagres.com\/fr\/wp-json\/wp\/v2\/pages\/36137","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/rosagres.com\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/rosagres.com\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/rosagres.com\/fr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/rosagres.com\/fr\/wp-json\/wp\/v2\/comments?post=36137"}],"version-history":[{"count":0,"href":"https:\/\/rosagres.com\/fr\/wp-json\/wp\/v2\/pages\/36137\/revisions"}],"wp:attachment":[{"href":"https:\/\/rosagres.com\/fr\/wp-json\/wp\/v2\/media?parent=36137"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}